Refund & Digital Product Policy

Last updated: 3 September 2026

This policy applies to e-books and other digital products purchased from AVIGARMENT through shop.avigarment.com.

1. Digital products — no physical returns

AVIGARMENT sells digital products that are delivered electronically. As no physical book, parcel or package is sent for a digital-only purchase, physical returns, return shipping, courier collection and return tracking do not apply.

2. Refund eligibility

Because digital content can be accessed immediately after payment, a refund is generally not available once an e-book has been downloaded, accessed or otherwise made available to you, except where required by applicable law or where we determine that a remedy is appropriate.

Please contact us if:

  • you were charged more than once for the same product;
  • payment was successful but the digital product was not delivered or access could not be restored after reasonable support efforts;
  • the digital product supplied is materially different from its description; or
  • there was an unauthorised transaction or a verifiable technical error in processing your order.

3. Before requesting a refund

Many access issues can be resolved without a refund. Please first check your order confirmation page, your AVIGARMENT account, and your email inbox (including Spam or Junk). Confirm that the email address used at checkout is correct and that your device supports the relevant file format. We will make reasonable efforts to restore access or provide appropriate instructions.

4. How to request help or a refund

Email business@avigarment.com or call +91 78570 74352. Please provide your name, registered email address, order ID, payment or transaction reference, purchase date, product name, and a brief description of the issue. For security, we may request information to verify that you are the purchaser.

5. Review and processing

We will review your request against our order and payment records. If a refund is approved, it will be issued to the original payment method where possible. Processing time may depend on your bank or payment provider; approved refunds are normally initiated within 7–15 business days after approval. Failed or pending payment reversals are handled according to the procedures of the relevant bank or payment provider.

6. Duplicate payments and failed transactions

If you believe you made a duplicate purchase, please do not place another order before checking your order history or contacting us. Duplicate-payment requests are reviewed using the transaction records available to us. If a payment failed or remains pending, access may not be provided until the payment provider confirms the transaction.

7. Personal use and misuse

Digital products are supplied for personal use unless stated otherwise. Refunds may be declined where there is evidence of misuse, unauthorised copying, sharing, redistribution, resale, or other activity that breaches our Terms & Conditions, subject to applicable law.

8. Your statutory rights

Nothing in this policy limits any consumer rights or remedies that cannot lawfully be excluded. Where applicable law provides you with a right to a refund, replacement, repair or other remedy, that law will apply.

9. Changes to this policy

We may update this policy to reflect changes in our products, website functionality, business practices or applicable requirements. Any revised version will be posted on this page with an updated date.

10. Contact

AVIGARMENT
Registered address: C-214, 2nd Floor, Business Hub, Sector-81, Faridabad, Haryana, India
Phone: +91 78570 74352
Email: business@avigarment.com